AYN
Al Madina Hypermarkets
PRIVACY POLICY
Last updated: 14 April 2026
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We keep this short and simple.
We will never sell your personal information to anyone.
You are always in control of your data.
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Who We Are
Ayn is the official shopping app of Al Madina Hypermarkets. When you shop with us, we collect some information about you so we can process your orders and give you a great experience. This policy explains exactly what we collect, why we collect it, and how you can control it.
What Information We Collect
When you sign up or place an order, you give us:
- Your name, email, and phone number — so we can contact you about your orders.
- Your delivery address — so we know where to send your shopping.
- Your payment details — processed securely. We never see or store your full card number.
The app also collects automatically:
- Your device type and app usage — to keep the app running smoothly.
- Your location (only if you allow it) — to show your nearest store and deliver to you.
- Order history — so you can reorder your favourites easily.
Why We Use Your Information
We use your information only for the following reasons:
- To process and deliver your orders
- To send you order updates and delivery notifications
- To help you if something goes wrong with an order
- To show you offers and deals that match your interests (only if you agree to this)
- To make the app faster and easier to use
- To keep your account safe and prevent fraud
Who We Share Your Information With
We do not sell your data. We only share it when necessary:
- Delivery partners — your name, phone, and address so they can deliver your order.
- Payment processors — to handle your payment securely.
- Our technology providers — companies that help us run the app (they are not allowed to use your data for anything else).
- Authorities — only if we are required to by UAE law.
How We Keep Your Data Safe
We take your security seriously. Here is what we do:
- All data sent between your phone and our servers is encrypted.
- Payments are handled by certified, secure payment gateways.
- Only a small number of trained staff can access personal data, and only when needed.
- We regularly check our systems for security issues.
How Long We Keep Your Data
We only keep your data for as long as we need to:
- Account information — while your account is active, plus 5 years after you close it (as required by UAE law).
- Order records — 7 years (UAE commercial law requirement).
- Marketing preferences — until you unsubscribe or withdraw your consent.
Your Rights
You are in control. At any time, you can:
- See what data we hold about you
- Ask us to correct any mistakes
- Ask us to delete your account and data
- Stop receiving marketing messages
- Turn off location access in your phone settings.
Children
The Ayn app is for people aged 18 and over. We do not knowingly collect any information from children. If you believe a child has created an account, please contact us immediately and we will delete it.
Contact Us
Have a question about your privacy? Get in touch — we are happy to help.